Meeting Customers’ Expectations

Meeting Customers’ Expectations How can you exceed customer expectations? First you need to know what their expectations are. When it comes to expecting certain performance and functionality from your product or service, you need to make sure you can deliver on the “speeds and feeds” that you sold your customers. However, there are more basic […]

Stay Simple — the 3Bs framework

Stay Simple — the 3Bs framework The relationship report-manager is never obvious. 1:1 meetings generally create more questions than the one they answer, and it’s rarely clear what the right level of depth is. At Procter&Gamble, I learned something really useful to conduct productive meetings, avoid micromanagement, and win as a team: the 3B’s framework. My team […]